Call Center interview questions

Ace that Call Center interview

A look at some of the common questions asked and guidelines on how you could prepare for them

Tell us about your previous call center work experience and describe the manner in which you serviced the customers? Before heading for any call center job interview, you must always review your past work experience and note down the highlights. Also, call centers look for team players, so focus on the successes you achieved with a team and talk about the achievements as being part of a team effort, not as your personal achievements. As far as the customer service part goes, you have to lay it down straight - tell your prospective employers about how you handled customers without any fiction thrown in. Are you proficient in using different software? What are your computer skills? All call centers use net telephony because it is cheaper than using land lines. Next, all call centers have a customer database and you must figure out what software is used for maintaining a customer database across different call centers. Then there are the log files, which have to be created after every call is answered. Finally, there are the usual applications such as MS Word, Excel, etc. Figure out all these software before you go for the interview. What does a call center mean to you? This question may seem harmless, but its connotations are huge. The interviewer is trying to gauge your seriousness and commitment to the job and this question is a standard call center interview question. Never ever give the impression to the interviewer that you are taking the job just until you get a better one or for fun and profit. Be serious and say in a formal voice that you want to make a career out of working in a call center. Describe the importance of teamwork and team spirit? All call centers thrive on team spirit and if they get a whiff that you are a loner and will turn hostile while working in a team, they won't hire you. So, go ahead and pick up some management books that expound the virtues of teamwork and lay it on thick during the interview. The next question is not really a question, but the interviewer/s will be judging you by your communication skills, the way you deliver your lines and by your grammar. So, as wikianswers.com advises, when you are speaking in the interview, remember to speak in a clear and concise way and pick and choose your words. Use short sentences and deliver them in a slow, patient manner.