Urgent opening for a Non Tech Head

Dear Candidate, Metropolis labs a purely Mumbai based lab Processing over 10 million tests a year, catering to more than 10,000 Laboratories, Hospitals, Nursing homes and 20,000 Consultants; and with 29 years of experience delivering accurate reports, Metropolis has also earned the reputation of being Indias only multinational chain of diagnostic centers with presence in the UAE, Sri Lanka, Mauritius, Bangladesh, Nepal and South Africa > > They are looking for a Non Technical head for their office in Lower Parel at Mumbai. > The person will be heading all the functions like supply chain, operations, administration, customer service and logistics. > The detailed Jd is mentioned herewith for your perusal. > Pl revert with your updated resume asap. > Non-Tech Head - Mumbai > Qualification : MBA / PGD in Operations or Graduate from any stream with past experience in Operations/Logistics & Supply Chain/Admin/Customer Service > Experience : 8-10 years in Healthcare/Hospital Industry or in Service Industry. > Areas of Proficiency : Operations/Logistics & Supply Chain/Admin/Customer Service > CTC : 10 - 12 lacs p.a. > Reporting to : Profit Center Head – Mumbai > Location : Mumbai > > Job Responsibilities: > > Coordinate and ensure Non-Tech support to the Labs and various other centers across Mumbai. The responsibilities will be pertaining to the following functions: > 1) Admin > • Upkeep of the Lab & various centers – Coordinate with the Admin team to ensure smooth functioning of the Lab. > • Statutory Compliance – Ensuring timely completion and adherence to audits by various licensing bodies (Maharashtra Pollution Control Board, BMC, etc) > • Liaison with Local Authorities > > 2) Logistics & Supply Chain > • Coordinating and attending the day-to-day challenges faced in Logistics of Samples and Reports > • Ensuring timely procurement of Materials > • Coordination and upkeep of the Inventory levels > > 3) I.T. > • Coordination with I.T. for any I.T. related issues in Lab & various centers > > 4) H.R. > • Manpower Requisitions > • Day-to-day staff concerns > > 5) Customer Service > • Being in touch with the Customer Care team on a regular basis and obtain Customer feedbacks and share with the PCH > • Reporting the IT and Customer Care team regarding any down time in the Contact Center, and ensure prompt resolution of the same