Adding value to life Atul Patil, Deputy GM (Electric supply), BEST, points how reliability and response are their twin USPs

Adding value to life

Atul Patil, Deputy GM (Electric supply), BEST, points how reliability and response are their twin USPs

BEST electric supply has been so reliable that our presence is never felt as far as the city of Mumbai is concerned. The lifestyle is designed as per uninterrupted service of electricity, so that is the value we add to our services. We are the first electricity distributor which has all its systems digitised. We have to keep one step ahead of the development that will take place. It is advisable to plan properly and for that one has to forecast the load properly. You need to study the increase in consumption of a particular sector may it be residential, commercial, industrial and think on your feet. Sometimes it may happen that a particular segment is missing. For example, in the city of Mumbai industrial sector has shrunk as the land prices are going up. On the other hand, we see an increase in residential and commercial sector load, so we have to see the government policy. Cluster development is going on and we also have to factor it into all these things.