Tata Power: Meeting Mumbai's enhanced requirements

Tata Power has been supplying 1000 MW to BEST from its own generating plants and share a great relationship. Over the last three years, BEST's power requirement has increased from 800 MW in FY 2008-09, to 900 MW in FY 2009-10 and is now 1000 MW in FY 2010-11 and going forward we are working towards meeting their enhanced needs. Tata Power has been supporting the requirement of BEST and will endeavour to do so in the times ahead as well.
Tata Power is India's largest integrated private power utility and has an installed generating capacity of 3182 MW and a presence across the entire value chain in fuel and logistics, generation (thermal, hydro, solar, geothermal and wind) transmission, distribution and trading. The Company has emerged as a pioneer in the Indian power sector, with a track record for performance and has been a frontrunner in introducing state-of-the-art power technologies.
Tata Power has been associated with the growing legacy of Mumbai as a business city for almost a century now. Mumbai's growth has been literally powered by Tata Power's reliable power supply. The Company has since spread its footprint across the country and abroad. An optimum mix of hydel and thermal capacity enables the company to supply power at competitive tariffs to its customers. At 1.9% the Company's transmission and distribution losses are among the lowest in the country. Also, at the core of reliable power supply to the city is the unique 'Islanding' system pioneered by Tata Power, due to which the city of Mumbai has the advantage of assured uninterrupted reliable supply of power. In case of a grid failure, an "Islanding system" ensures power supply within the city limits.
Tata Power in continuation with its 'Superior Customer Care' philosophy has instituted a "Master Customer Relation Centre" at Saki-Vihar Road, along with 15 other Customer Relation Centres to service its customers across Mumbai.
For ensuring customer satisfaction and delight, Tata Power has leveraged Technology which supports all the business processes in supply and distribution from customer application processing to timely billing and collection and customer care activity. These include:
l Use of SAP technology for Customer Management & Service
l Use of Hand Held Units (HHU) for taking monthly meter readings at Customer Premises
l AMR (Automatic Meter Reading) system for enabling remote reading of meters at Customer Premises and for processing the billing in SAP: This is very effective for Customers as well as Tata Power to monitor the Load Profiles of its high end customers.
l Use of SMS gateway for notifying customers regarding status of their request for supply & date of commencement of power supply to such prospective customers ; date of printing of the latest power supply bill and informing them of their date for availing prompt payment Discount and due date of the payment.
l Use of SMS Gateway by the Technical team of Tata Power regarding all technical complaints for enabling prompt & timely resolution of the Technical Complaints
l Use IVRS (Voice Recording system) for customers for 24*7 query resolution on Commercial & Technical matters
l User-friendly Multilingual Customer Care Portal for all Customer related information Technologically integrated Customer Bill Payment Kiosk, which gives on-line receipt for different types of payments of bills.
l As part of Green Initiative, the monthly power supply bills in PDF form is sent to Customers thru registered E-mail ID.